To check the status of your order, go to Orders.Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet.You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped:Your order has left our warehouse.Within 24 to 48 hours, you will also see a link to track your package.
Delivered:Your order has arrived! Orders are delivered Tuesday through Saturday before 8 to 10 PM.
A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.
If your order hasn’t shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the “Cancel This Order” link.
If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase.
Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.
All items purchased from GHS are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
To place an order, make sure you are logged in to your GHS account or create a new account.
Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.”
After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.”While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.
On the checkout page, add or select your shipping address.At this time, we only ship within the contiguous U.S. Next,add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total.When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order.
Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There’s no need to call or update anything online.
When you place an order, you will see a pending charge on your payment method for the total cost of your order. The pending charge will disappear within 24 to 48 business hours after your order ships.
We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:
One pending charge for the grand total of your order
Separate, final charges for each shipped box
Rest assured, you will only be charged for shipped items.
Go toPayment Methods and click the blue hyperlink that says “Add a new Credit or Debit Card.”Fill in the required information exactly as it appears on the card and click the button that says “Save Payment Method.”
If you’re using an international credit card, please enter your shipping address in the contiguous U.K. into the billing address field and contact us with your true billing address.
To pay with PayPal, click “Add Your PayPal Account” and you’ll be asked to sign in to your PayPal account. After you sign in, you’ll be taken back to GHS.
To pay with a GHS Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN.
You can also add or select any of the payment methods we accept at checkout.
If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank.Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check GHS’s terms and conditions found on the email or mailer you received.
Yes, we accept manufacturer coupons. Please place your order and mail your coupon to:
Attn: GHS Coupons 28 Heidelberg Road, Bradford BD9 5EB, England
Include the original coupon, your email address, and your recent order number so our customer service team can process the coupon for you. We cannot accept expired, copied, scanned, emailed, competitor, or rebate coupons.
At this time, we do not offer any additional discounts for veterans or senior citizens. If you’re looking for additional savings, check out Today’s Deals.
Our return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.
We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.
GHS does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, GHS does not take title to the refunded item.
You can reach one of our devoted customer service reps toll-free at +44-772-162-8518 anytime, day or night – we’re available 24/7. You can also chat or email service@globalhotsellers.co.uk, and we’ll get right back to you with a response.
When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.
You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.
